Few government technology initiatives have attempted to change the operating model of government on the scale of Shared Services Canada (SSC). When the organization was created, the ambition was straightforward but enormous: take a fragmented federal IT environment spread across dozens of departments and agencies and consolidate common infrastructure, networks, telecommunications, data centers, email, and other technology services into a shared enterprise capability. The o

Shared services bring together business functions into central units, which helps to enhance efficiency and improve delivery.