Why Digital Investment Frameworks are crucial for Government Across Australia, government agencies are under increasing pressure to modernise technology, improve services, and use public funds responsibly. Achieving this requires more than just buying new systems — it demands structured, transparent, and forward-looking investment planning. Two major approaches stand out: the Australian Digital Technology Agency’s Digital Investment Plan (DIP) and the ACT Government’s T

The five steps to get a workflow ready for AI automation In today’s fast-moving business world, AI workflow automation is no longer a luxury—it’s a necessity. By automating routine and repetitive tasks using AI, organisations can boost efficiency, reduce errors, and scale their operations with ease. Whether it’s sorting customer requests, processing invoices, or generating reports, AI-driven automation is reshaping how work gets done. But how do you prepare your workflo

How Tools Like Humphrey AI help the Policy Development Process In today’s fast-paced government environment, policy development needs to be both thorough and agile. While traditional processes remain important, the reality is that modern priorities demand faster decision-making, better data integration, and more transparent engagement. Tools like Humphrey AI (see article: HumphreyAI) and similar AI-enabled platforms – could offer valuable support at every stage of the poli

Humphrey AI for Government Policy Making In the corridors of Whitehall, where tradition meets transformation, a quiet revolution is taking place. The UK government has developed Humphrey AI, a suite of artificial intelligence tools designed to speed up decision-making, analyse public consultations, and make civil service work more efficient. Named after the fictional permanent secretary from Yes Minister, Humphrey is more than a digital upgrade – it represents a fundame

Getting the Balance Right with AI regulation Artificial intelligence (AI) is transforming how countries work, compete, and deliver services. But for governments, the big challenge is finding the right balance — supporting innovation without losing control. South Korea is showing the world how this can be done. By combining flexible regulation, smart investment, and a strong public sector push, South Korea is creating a model that protects citizens while allowing AI to t

The power of government hackathons Hackathons are not just for tech startups or Silicon Valley anymore. Around the world, governments are beginning to realise that hackathons can be powerful tools to solve public challenges, engage communities, and accelerate digital transformation. By bringing together developers, policy experts, citizens, and industry partners for short, focused bursts of creative work, governments can unlock smarter solutions, faster service delivery, a

How Singapore Is Leading in Digital Government Singapore is often seen as a leader in digital innovation—and for good reason. Its Government Technology Agency, GovTech, has developed a powerful digital foundation called the Singapore Government Tech Stack (SGTS). This stack is not a standalone IT system; it's a complete toolkit that helps government agencies build modern, secure, and user-friendly digital services quickly. At its core, SGTS is about making government se

What are the five key layers for a government digital stack? Governments around the world are working to modernise how they deliver services. To do this successfully, they need digital systems that are fast, reliable, and easy to connect across different government agencies. The government digital stack model provides a way to build this kind of digital infrastructure. It breaks down complex systems into five key components or layers that work together. In this article,

From agency IT to whole-of-government platforms Governments worldwide are confronting rising demands for efficient, scalable digital services. Instead of each agency building its own IT systems, many countries are now adopting whole-of-government digital infrastructure strategies. These strategies use reusable and interoperable software components—called "building blocks"—to create shared platforms that reduce duplication, improve citizen experience, and increase speed to

Centralised vs Decentralised Government Digital Infrastructure: Benefits for the Public Sector Governments across the world are rethinking how they build and manage digital infrastructure. At the heart of this debate is the choice between centralised and decentralised approaches. Should one part of government control and manage all digital systems? Or should each government department or agency build and run its own? This question affects the way public services are del

UK Government's Strategy for Streamlining Agile Digital Projects: Enhancing IT Delivery Efficiency The UK Government has updated its approach to planning and approving digital and IT projects. By embracing agile methods, it’s creating faster, more cost-effective systems while reducing bureaucracy. This article explores what these updates mean, how they work, and why they matter—especially for project leaders and public sector organisations. Why Agile Now? In a digita

Changing how the UK government builds digital services In the past, government projects often followed a strict, step-by-step approach. This worked well for building roads and bridges, but not for creating digital services in a world where technology and public needs change fast. That’s where agile comes in. The UK government now uses agile delivery methods to build better digital services. Agile means working in small steps, testing early, listening to users, and impro

Access to healthcare has long been a challenge for people living in rural or remote areas. For many, the nearest clinic or hospital might be hours away. But thanks to advances in digital technology, the healthcare system is undergoing a major shift. From virtual doctor visits and health apps to wearable sensors and remote patient monitoring (RPM), these innovations are changing how care is delivered. Patients can now connect with doctors, manage chronic illnesses, and even

The future of medicine is here Imagine a virtual version of your body that grows, learns, and responds just like you. That’s the idea behind a “digital twin” — a smart, virtual model powered by real data. In healthcare, digital twins are changing the game. From personalised treatment to faster drug testing and better hospital planning, these digital models are giving doctors new tools to keep people healthier, for longer. This article breaks down the most exciting uses

Wearable medical devices have moved beyond the realm of fitness enthusiasts and tech-savvy users. What once started as simple heart rate monitors and activity trackers is now a booming health technology sector. These devices are helping people monitor chronic illnesses, detect warning signs earlier, and communicate vital health information in real-time. They are shifting healthcare from hospitals and clinics into homes, workplaces, and daily life. As demand for personalised a

Bringing visibility and accountability to cloud spending Managing cloud costs effectively is becoming more important as organisations grow their use of the cloud. FinOps—a framework for aligning engineering, finance and business teams—helps build shared responsibility and improve financial decision-making. This article explores how Google Cloud (GCP) supports FinOps goals through tools such as FinOps Hub 2.0, Gemini Cloud Assist, and Google’s built-in billing and optimi

Understanding AWS’s approach to cloud cost management As cloud environments grow in complexity, organisations are seeking new ways to gain visibility into costs and improve financial accountability. One approach gaining traction is FinOps—a framework for managing cloud spending that brings together engineering, finance and operations. This article explores how AWS tools and services can support a FinOps strategy. It outlines what AWS currently offers, from cost tracking

How tagging makes FinOps possible Tagging cloud resources might sound simple, but it plays a major role in controlling costs, improving visibility, and building a strong FinOps culture. Whether you’re a government agency, a non-profit, or a large enterprise, tagging is essential to understanding who’s using what—and why. In this article, we explain why tagging and labelling are critical in FinOps, how they help teams across finance and IT work together, and what best pr

Why culture matters for FinOps success FinOps is more than just a financial tool—it’s a culture shift. As governments and public agencies shift more services to the cloud, it becomes vital to manage costs in a smart and transparent way. This is where FinOps (short for Financial Operations) comes in. It helps teams across finance, IT, procurement and leadership work together to make better decisions with cloud spending. But FinOps only works well if the right organisationa

The census is changing and administrative data is a key part of this The population and housing census is one of the most important tools a government has. It tells us how many people live in a country, where they live, and what their lives are like. This information helps governments plan for schools, hospitals, transport, jobs, and social services. For years, censuses were done in a traditional way: sending out thousands of staff to go door-to-door and ask people que