Digital government has become one of the most important policy priorities for nations around the world. Governments increasingly rely on digital technologies to improve service delivery, strengthen economic development, increase transparency, support business growth, and improve resilience against future shocks. For Pacific Island Countries (PICs), however, digital transformation is not simply about convenience or modernization. In many cases, it is becoming a matter of natio

Workforce reduction has traditionally been viewed as a financial exercise. When revenues fall, economic conditions deteriorate, or organizations need to lower costs, reducing headcount has often been one of the fastest ways to improve short-term financial performance. Today, however, workforce reduction is no longer simply a cost-cutting decision. It has become a strategic challenge involving organizational capability, workforce planning, digital transformation, employee e

Key Principles for Change Management in Government: How to Lead Successful Public Sector Transformation

From agency IT to whole-of-government platforms Governments worldwide are confronting rising demands for efficient, scalable digital services. Instead of each agency building its own IT systems, many countries are now adopting whole-of-government digital infrastructure strategies. These strategies use reusable and interoperable software components—called "building blocks"—to create shared platforms that reduce duplication, improve citizen experience, and increase speed to

How can advances in data, cloud computing, and AI enable a new era of government digital transformation?At the centre of the opportunity is the convergence of: data. Advances in data architecture, cloud computing, and artificial intelligence (AI) and this is ushering in a new era of digital transformation, with governments seeking ways to harness these capabilities for everything from pandemic response to social services management.